Title

SERVICE QUALITY ASSESSMENT AND STUDENT SATISFACTION OF SCHOOL CANTEEN IN OZAMIZ CITY

Author(s)

Chema Aldhea G. Balgos

Marvie Joy L. Canggas

Bea S. Villamala

Affiliation

Misamis University

Degree Program

Bachelor of Science In Hospitality Management

Contributor

Edullantes, Yolando Jr. P. - Adviser

Laput, Joseph Glenn - Panel

Rosauro Catherine D.- Panel

Elmedulan, Arniel Jr. M. -Instructor

Year

2025

Abstract

School canteens play a crucial role in academic institutions as affordable food are provided to student. This study aimed to evaluate the service quality of a selected school canteen in Misamis Occidental and its relationship to student satisfaction. It employed a descriptive-correlational research design, it surveyed 362 students who were chosen through random sampling. Service quality and student satisfaction were used as research instruments. Mean, Standard deviation, and Pearson product-moment correlation coefficient were used in analyzing the data. The results show that both service quality and students satisfaction are rated as rarely satisfied. While all the dimensions for service quality postulate a perfect positive correlation from one another. The positive correlation from one another findings revealed that there is a strong positive and highly significant relationship between service quality and student satisfaction. These results emphasize the need to enhance the canteen's physical environment to create a more inviting dining atmosphere. Addressing these areas of improvement could lead to increased student patronage and higher levels of satisfaction with canteen services.

Keywords

service quality, student satisfaction, school canteen, customer experience, canteen management