Title

CLOUD KITCHENS’ QUALITY FOOD ASSESSMENT
AND CUSTOMER TRUST

Author(s)

Sanchez, Mary Angelika G.

Laquibla, Glynnis L.

Pacalioga, Shane Grace A.

Affiliation

Misamis University

Degree Program

Bachelor of Science In Hospitality Management

Contributor

Laput, Joseph Glenn J. - Adviser

Carpio, Renzitelo Alf P. - Panel

Apao, Ariel A. - Panel

Elmedulan, Arniel Jr. M. - Instructor

Year

2025

Abstract

As demand for delivery of food expands, cloud kitchens offer a cost-effective solution to meet customer demand without incurring the expenses of a conventional dining setup. The study explored the significant relationship between food assessment and customer trust. This study utilized descriptive-correlational research design. It took place in Ozamis City. There were 370 respondents among university staff and students who were chosen through random sampling technique. Quality Food Assessment and Customer Trust Questionnaires were used in gathering the data. Mean, Standard Deviation and Correlation Analysis were used as statistical tools in analyzing the data. The results show that food quality and customer trust is perceived as high, while the quality of the food in cloud kitchen postulates a significant relationship on customer trust. The finding revealed that cloud kitchen in Ozamis City ensures to offer products that are packed appropriately to ensure that safety and security of their consumers while ensuring that they could earn trust from their patronizers. Thus, it can be inferred that the cloud kitchen becomes more cautious and careful in presenting their products to ensure trust among their counterparts. It is recommended that cloud kitchens build trust by maintaining ethical practices, ensuring clear communication, and delivering reliable service.

Keywords

Cloud Kitchen, Food Quality, Customer Trust, Online food delivery